Knowledge Retention and the Corporate Memory
Corporate Memory maintains the capabilities of a diverse, modern workforce by identifying and quantifying information to avoid knowledge loss. It captures the intangible, environment-specific process knowledge residing in an employee’s head, and retains it in perpetuity in the organizational corporate memory. WorkDone’s expertise capture technology observes each employee’s unique activity and collectively determines the most efficient process to implement across all systems. This offsets knowledge loss from employee attrition through capturing knowledge worker expertise and distilling out operational best practices. Capturing these nuances saves business relationships, technical knowledge and offers a competitive edge.
Thanks to the capabilities of WorkDone’s expertise capture technology, human resources are freed up to focus on “high value” tasks above the “effort line,” as depicted in the graphic at the top of this article. With WorkDone, employee turnover no longer needs to be a costly liability for companies with senior employees, short-term staff, complex systems or outdated and undocumented processes.